Okay. Let me preface this with the fact that I am not sponsored or endorsed by either of these companies. However, I got some excellent customer service by both GoDaddy and Weebly to get my site back up today. It actually only took about 15 min grand total. The only reason why my site was down most of the day was because I was at work and didn’t have enough time to troubleshoot.
So here’s what happened.
I renewed my domain which is a normal thing one does when they have a website. Once I did though, my domain forwarding setting got reset. Now, let me tell you I know next to nothing about web development. What I do know is that I’ve registered my domain with GoDaddy, and by some weird internet voodoo magic I use that website name to host with a company named Weebly. There’s some wierd crap with it addresses and DNS records and other crazy things that I’m pretty sure you need a degree in to understand. Now, I’m no stranger to Google however. I did some web searches online (at work I might add...>_>) and found a lot of information that may or may not be helpful to my situation. I literally didn’t know enough to tell.
I knew it had something to do with how GoDaddy was pointing people to my website when they typed in lamegangsters.com. Although, I didn’t even know what IP address to actually point it to.
I bit the bullet and decided to contact Weebly. They actually have a support page right within their app for iPad. So I hop in there and create a ticket. I then went and did the job my employer pays me to do.
When I get home, I see a response to my support request and it LITERALLY has all the info I could possibly want. Not only does it have my IP address, but it also info on what I needed to fix it on GoDaddy’s end. I’m all like “Sweet, I’m gonna mosey my cocky ass over to Godaddy and fix this problem without having to talk to a single human being.” Oh if only it were that easy...
I go to GoDaddy’s website and follow the intstructions given to me by Weebly. I don’t know what I was expecting from an employee of one company giving me directions on how to navigate a whole OTHER company’s website, but what they told me didn’t work. It was time to call GoDaddy.
I was on hold for maybe 5 min. If that. At 4:30 in the evening. That. Is. Amazing. And the girl who helped me was super quick to solve my problem. I told her the instructions given to me and she was like “Hold on”. She then became silent as she must’ve put me on mute to recite some ancient incantation to the internet gods of old and called upon the old Magicks to somehow change whatever was stopping me from changing my forwarding info. When she came back on she was all casually like, “Try it now...”
Lo and behold, I was able to do the things that were not possible just 5 min prior. My mind was blown. Then she underpormised and over delivered by saying that these changes could take about 24 hours to take affect. I immediately went to my website and it was up and running. Boo to the freakin Yah!
Anyway, the whole point of this story is that I had to deal with Customer Service of two different companies to get a problem resolved and both companies were prompt and helpful. I couldn’t have asked for a better experience. Add me to the list of satisfied customers.
Also, if you tried to access my website today, sorry it took so long for it to come back online. Hopefully this doesn’t happen again until I renew again in another two years...
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